Frequently Asked Questions

 

Question: What do I receive for making a qualifying purchase?

Answer: You receive a coupon for $3.00* off a purchase of a Lindt Excellence (100g) bar at participating Canadian retailers.

 

Question: How long does this program run?

Answer: The program is accepting entries from April 20, 2017 to June 25, 2017 at 11:59pm ET. Ê

 

Question: I have a question about submitting my receipt. Who can I contact?

Answer: You can email customerservice@tpgny.com for any questions regarding the promotion or submission process using ÒEveryday Excellence PromotionÓ as the subject line.

 

Question: Which retailers are running this offer?

Answer: You can make the purchase from any retailer in Canada that has itemized receipts and sells the participating Excellence products.

 

Question: Where can I find more details about this promotion?

Answer: To find out more information about this promotion please visit www.everydayexcellenceoffer.com/. ÊÊ

 

Question: What mobile devices work with this promotion?

Answer: Any mobile device works, provided that the mobile device is equipped with a digital camera and the ability to send the picture via MMS or email.

 

Question: Does this offer only work with certain web browsers?

Answer: This offer works in all web browsers (e.g. Internet Explorer, Chrome, Mozilla Firefox,

Safari).

 

Question: I think I'm having technical issues. What should I do?

Answer: Please check that you have the latest version of Chrome, Internet Explorer, Firefox, or Safari. If problems persist, please contact customerservice@tpgny.com.

 

Question: What should I do if I do not have a cellular phone with camera capabilities?

Answer: You can scan a picture of the receipt and send it as a .JPG file by email or upload the file to www.everydayexcellenceoffer.com/.

 

Question: How can I redeem the offer?

Answer: Send a photo of your receipt by email or text message to offer@everydayexcellenceoffer.com or upload your receipt at www.everydayexcellenceoffer.com/Êto qualify for the reward.

 

Question: How are multiple submissions of the same receipt handled?

Answer: Multiple submissions of the same receipt will not be accepted, each receipt is valid for only one (1) coupon for $3.00* off a purchase of a Lindt Excellence (100g) bar, regardless of the number of participating products on the receipt. If multiple submissions of the same receipt are sent in for validation, you will receive a message indicating that the receipt is not valid.

 

Question: Can I submit the same receipt for the Lindor Movie Night promotion and the Everyday Excellence Offer promotion?

Answer: Yes, the same receipt can be submitted to the two Lindt promotions as long as the qualifying products purchased for each are made within that one receipt during the promotion period.

 

Question: How can I follow up to see a status of my submission?

Answer: Shortly after the receipt of a submission via text message or email to offer@everydayexcellenceoffer.com, you will receive a response from offer@everydayexcellenceoffer.com to the mobile number or email address used to submit the receipt notifying you of the status of your submission.Ê

Shortly after the receipt of a submission through the upload button on the website, you will receive an email message from offer@everydayexcellenceoffer.com to the email address provided on the upload website. You will either receive confirmation containing a unique link and PIN code for the reward or an error message why the receipt submission could not be processed.

 

Question: Can multiple rewards be received per receipt?

Answer: No, each receipt can only qualify for one reward, regardless of the amount of qualifying purchases made in one transaction on one receipt.

 

Question: What do I do if the program does not validate my receipt?

Answer: If the receipt is not validated by the system, the system will send you a message indicating why the receipt could not be processed. The image of the receipt can then be resubmitted for processing. If you continue to have issues please email customerservice@tpgny.com for assistance using ÒEveryday Excellence PromotionÓ as the subject line.

 

Question: Do I get one chance to validate my receipt?

Answer: While each receipt may only be validated once, if you submit a receipt and it is not approved by the system you will receive a suggestion as to why the system did not approve it. After 3 failed entries you will be asked to mail in your receipt as well as your information.

 

Question: What part of the qualifying receipt should be photographed for redemption?

Answer: You will need to take a photo of your entire receipt. Here are some tips on taking a good picture:

 

  1. VERY IMPORTANT: Make sure the following is visible on your receipt and place a check next to these items:

á       RetailerÕs Name/Logo

á       Qualifying Excellence product purchase

á       Date and Time of purchase

á       Receipt total

  1. Flatten the receipt and take a clear photo.
  2. Review the image quality before submitting. Please check that the image is clear.
  3. The maximum size of the image submitted should be 2MB and the image should be submitted as a .jpg file
  4. If the receipt is too long, please fold the receipt so the retailerÕs name/logo, Excellence product purchased, date, time and total amount purchased is clearly visible in the photo.

 

Question: What is the value of my code? 
Answer: Your code is valid for $3.00* off a purchase of a Lindt Excellence (100g) bar.
   
Question: How many times can I use my code? 
Answer: The codes are single use codes and can only be redeemed once.  If you try to use the code a second time, you will receive an error message. 
   
Question: I entered in my code and it is not working. 
Answer: Always check to see that you are entering the code correctly.  Also, please ensure that the code was not used previously. If the problem persists, please contact customer service at customerservice@tpgny.com with the subject line ÒEveryday Excellence PromotionÓ and a team member will get back to you as quickly as possible. 
  
Question: What information do I need to provide in order to receive the $3.00* Lindt Excellence coupon? 
Answer: You will need to provide your name, mailing address, email address, province, phone number, and postal code.


Question: When is the last day I can use my $3.00* Lindt Excellence coupon? 
Answer: Your coupon will expire on September 30, 2017.

 

Question: Where can I redeem my $3.00* Lindt Excellence coupon? 
Answer: Your $3.00* Lindt Excellence coupon can be redeemed at participating Canadian retailers.


Question: I still have questions about the Everyday Excellence Promotion, how do I contact customer service?
Answer: Customer service can be contacted by e-mail at customerservice@tpgny.com (please use the subject line ÒEveryday Excellence PromotionÓ).